FAQs
1. How to track my Minegi order?
Option 1: Go to Track order page on the Minegi website and provide your order information to check.
Option 2: Find tracking links directly on the fulfillment email we sent when your order was shipped.
If you can't track your order, please recheck your Email, and your Order ID or contact us to get support.
2. Why has my order tracking status not been updated? What should I do?
Tracking information may not be updated immediately for some reasons, such as:
- The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website's updates.
- The package may not be scanned until it reaches the regional hub near the destination.
- The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.
We suggest waiting for 5-7 business days & recheck the tracking link after that. However, if your tracking status has not been updated for over 10 business days, please contact us to be supported right away.
3. How to get a Minegi discount code?
Subscribe on our website to get 10% off.
Note: The email including this code might take 15 to 20 minutes to reach your mailbox due to the high volume of requests. Please wait and recheck all your mailboxes even the spam folder before placing your order.
4. Why did I not receive the welcome discount code after subscribing?
The email including a welcome code will be sent after the first email confirming your subscription to Minegi. This email with the discount code usually takes 5-10 minutes to be successfully delivered to your mailbox. If you have not received this email, please:
- Check if you enter the correct email.
- Wait for 15-20 minutes and double-check your mailbox.
This email might be going to spam or another folder such as a promotions folder. In this case, please check those folders and mark emails from Minegi as not spam.
5. Can I change my shipping address or design after placing an order?
Only within the first 1 hour since the order was placed, you can contact us to change your shipping address or design options (hair, color, quotes….) .
After that timeframe, please contact us so we can check it for you, as we can not guarantee that the design can still be edited.
6. How do I cancel my order?
You will have 2 hours after placing an order to cancel it. After this timeframe, if you wish to cancel, please contact us. We will verify and confirm if the order can still be canceled.
7. Where does Minegi ship from?
Minegi products are manufactured and shipped out from different fulfillment centers in the US, CN, AU, and the VN.
8. Why are my items shipped separately?
Our warehouses are located in different locations in the US, UK, China, and Canada. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually.
9. Can I return my order from Minegi?
Currently, we do not have policies regarding the return of an item. For a refund or replacement, you do not need to return the defective item you received.
10. Can I use multiple addresses on one order?
Unfortunately, each order will be shipped to only 1 shipping address. If you want your items shipped to different addresses, please make separate orders.
11. Can I include a receipt or a gift card on my package?
Currently, it is not possible to contain a receipt or a gift card in a package. We will make sure to add the gift card option in the near future along with the package.