Shipping & return
1. Which countries do you ship your products to?
We ship worldwide.
2. How is the delivery time calculated?
When processing with your order, we consider these factors when calculating the Estimated Delivery Date:
- Order Processing: After your payment is authorized and verified, we will start processing your order and this process often takes 3-4 business days, so please be patient with us.
- Transit Time: 95% or orders arrive 5-10 days after despatch.
*Please note that these are estimated delivery times only.
3. How much is the shipping charge?
Shipping charges are estimated due to your location and the orderās weight. The minimum shipping fee will be $5.99.
Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.
4. Can I return my order?
Currently, we do not have policies regarding the return of an item due to personalizaiton. For a refund or replacement, you do not need to return the defective item you received.
5. Where do you ship from?
Minegi products are manufactured and shipped out from different fulfillment centers in the US, CN, AU, and the VN.
6. My tracking number doesnāt work.
You should see tracking events within 48-96 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking events only show up once the shipment was handed over to the local facility.
7. My order tracking number stopped updating.
It is normal that your shipment has been delayed in updating tracking information for a few days. Most of the time the latest updates will appear after that.
This can be due to (but not limited to) weather incidents, customs clearance, or carrier backlogs. Some carriers take a longer time for the first tracking information to appear.
If you just placed your order, tracking information will be displayed after your order starts being shipped.
P/s: Please note that the high volume of packages during the seasonal period can also affect the shipping time.
P/s/s: We will try to ship out the package as soon as we could and try our best to avoid unnecessary delays in this crisis time. Hope you understand and wait patiently with us.
8. Why was my order shipped separately?
Our warehouses are located in different locations in the US, CN, AU, and the VN. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually.
You may receive one item before the next. So don't panic if you don't receive all of your items at once...they are on the way.
You can check the remaining item(s) status here: https://minegi.com/pages/track-your-order
9. My order was shown āDeliveredā but nothing was received.
If you received the delivery notice but the package is not in your mailbox, in your apartment office, or on the porch/doorstep, please don't worry, there are a few possibilities and steps to do in that event.
It could be delivered to the PO Box if you have one. Please stop by the post office to collect your package.
Your neighbors and housemates might have received it in error. You might want to reach out to them.
Some carriers' delivery vans have GPS that sometimes automatically updates a shipment as "Delivered" prematurely. Please wait 2-3 business days because the package was most likely marked as delivered accidentally, and will arrive the following days.
10. What if I receive a damaged/defective item?
We're sorry you received a parcel with damaged/broken/defective items! Hereās what you need to do:
It's not recommended to use the product for better inspection.
Promptly contact us here, tell us about your problem(s), and don't forget to attach photos/videos that show the defect/ damage condition for better support. We will give our best to assist.
11. I received someone elseās order/item.
Our apology for the mix-up. Itās a rare occasion that happens once in while due to high seasonal demands.
You donāt need to try to reach out to the right recipient. Just fill out our contact form with a photo of the wrong item and get your replacement sent out asap.
12. I am still missing other items in my order.
Please check your tracking confirmation email or order packing slip to ensure items are not arriving in separate shipments.
If your missing item was shipped from a different fulfillment location, it may still be in transit to you. In case there is no other information on the remaining items, please reach out to us here.